Our CSI Approach

Our Continual Service Improvement (CSI) Process focuses on continuously realigning our services to the changing business needs. In our CSI process, we look for ways to improve process efficiency and cost effectiveness via the below steps -


Collect and analyze operational data

Identify issues / gaps

Categorize issues / gaps


Identify solution to the issues / gaps discovered

Analyze long term and short term cost and other benefits

Ideate and recommend the solution to the stake holders


Create Service Imporevement Plan

Obtain sign-off from the stake holders

Schedule Service Improvement Plan Implementation


Execute transformation

Measure progress

Validate the metrics